Refund policy

Return & Refund Policy — 60-Day Happiness Guarantee

We want you to fall in love with your Ivresse ritual. If you're not completely happy, we're here to help.

Our 60-day guarantee If you're not satisfied within 60 days of receiving your order, contact us at

Return & Refund Policy — 60-Day Happiness Guarantee

We want you to fall in love with your Ivresse ritual. If you're not completely happy, we're here to help.

Our 60-day guarantee If you're not satisfied within 60 days of receiving your order, contact us at care@ivresse.us for a refund or replacement.

How to start a return

1. Email care@ivresse.us with your order number and reason for the return.
2. We'll reply within 24–48 hours with next steps.
3. Once we receive and inspect the returned item, we'll process your refund.

Condition of returns

• Devices should be returned in good condition with all included parts.
• For hygiene reasons, opened skincare/serum products can only be returned if defective.
• Return shipping is covered by the customer, unless the item is defective, damaged, or incorrect — in which case we cover it.

Refunds Approved refunds are issued to your original payment method within 5–10 business days after we receive the return. Your bank may take a few extra days to post it.

Damaged or wrong items Received something damaged or not what you ordered? Email us a photo within 7 days and we'll send a free replacement or full refund.

 for a refund or replacement.

How to start a return

1. Email care@ivresse.us with your order number and reason for the return.
2. We'll reply within 24–48 hours with next steps.
3. Once we receive and inspect the returned item, we'll process your refund.

Condition of returns

• Devices should be returned in good condition with all included parts.
• For hygiene reasons, opened skincare/serum products can only be returned if defective.
• Return shipping is covered by the customer, unless the item is defective, damaged, or incorrect — in which case we cover it.

Refunds Approved refunds are issued to your original payment method within 5–10 business days after we receive the return. Your bank may take a few extra days to post it.

Damaged or wrong items Received something damaged or not what you ordered? Email us a photo within 7 days and we'll send a free replacement or full refund.